Frequently asked questions
Q: How do I know what size generator my facility needs?
A: Sizing your generator correctly is key. We assess your site’s total electrical load, start-up currents, future growth, and any mission-critical systems (like servers or life-safety equipment). Then we match an appropriately rated system with the right OEM manufacturer — so you get reliability, not just horsepower.
Q: What’s included when you install a generator?
A: With our turnkey installation, we handle site assessment, system design, equipment delivery, fuel or natural gas hook-up, electrical integration, start-up testing, and commissioning. We make sure everything meets safety and code requirements (such as NFPA 110 and OSHA standards) before we hand things over.
Q: Can I rent a generator instead of buying one?
A: Absolutely. Our rental fleet includes portable and trailer-mounted units available for short-term or long-term use — ideal for outages, construction, maintenance windows, or special events. We deliver, set up, monitor and support the unit, so you stay powered without asset risk.
Q: How often should my generator be serviced?
A: While usage and environment vary, a good rule is a full professional service at least once a year. However, for critical operations (hospitals, data centres, manufacturing), more frequent checks (semi-annual or quarterly) may be advisable. Weekly or monthly visual inspections help identify early issues.
Q: What if I need help outside normal office hours?
A: We’re on call 24/7. If you experience a failure, outage, or urgent issue, our emergency team is ready to respond. You’ll reach a live technician, not just a voicemail, and we’ll mobilize quickly to keep your operations running.
Q: Will my generator really work when the power goes out?
A: Yes. If it’s properly maintained, sized correctly, and installed with the right system components. Our load bank testing, ATS (automatic transfer switch) checks, and full-system inspections ensure your backup power system is ready for real-world conditions.
Q: What makes Greenville Power Champions different?
A: We combine national-level expertise with local service. Our technicians are certified, experienced, and based in the Upstate area. We offer 24/7 dispatch, fast response times and the full backing of the Power Champions Network — so you get the best of both worlds: big-industry capability and hometown reliability.
Q: I’m concerned about emission and safety regulations — can you help?
A: Yes. Our team stays up-to-date on federal, state and local emission standards, safety codes, and manufacturer requirements. We also provide documentation, compliance support, and reporting to help your facility meet inspection and liability requirements.
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